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Help Search our knowledge base:

Index - FAQ - Cart Help Buttons - Order History - Search My Orders

 Where is this feature?
1. Log In
2. Order History
3. Search My Orders

 Related Items
1. Search Criteria
2. Order Status

 Details
Frequently Asked
Question (FAQ)

Document Number: 758

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Customer Email

Will display the shipping email address.

Using this address, you can send the customer an update about their order by checking the box labeled “Send Order Status”. You will then click "Update These Orders" at the bottom of the page.

The customer will then be emailed their Order Status, Tracking Number, and Shipping Method, if available.

Note: If you wish, you can change the default email message in step 8 under Custom Email For 'Search My Orders' Utility.
 
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