Merchant Login Reseller Login
 
 
HOME FEATURES COMPATIBLE SERVICES PRICING RESELLERS CONTACT US FREE DEMO SUPPORT
   
 

Help Search our knowledge base:

Index - FAQ - Merchant Account/Gateway

 Details
Frequently Asked
Question (FAQ)

Document Number: 643

Optimize for Printing
E-Mail This Link

 Feedback
This document ...
helps resolve my question or problem.
does not apply to my question or problem.
is inaccurate for my question or problem.
Why are all of my orders receiving an "unknown error"?

If you see the following:

Note: The cart encountered an unknown error while processing this order through your payment gateway. Please verify that funds have been processed. If they have not been processed then you will need to process them yourself.

then your gateway failed to respond properly.

If you receive this error on occasion, this is normal. The cart cannot always connect to your payment gateway. The gateway may be down, or the cart may simply not be able to open a connection to their systems. If this happens then simply check your gateway for the order and manually bill the customer if needed.

If you always receive this error there are a couple of things to check to correct this problem:
  1. Confirm that the information in Cart Settings, step #4 ("Payment/Gateway Settings") is correct.
  2. Contact technical support for your gateway to verify that the settings for direct cart connections are configured to their normal default settings.
 
SSL Secure Site TERMS OF USE | PRIVACY POLICY
Copyright © 1998-2017 by CartManager. All Rights Reserved
CartManager dba of Vision Bankcard is a registered ISO/MSP of Deutsche Bank AG, New York, New York
www4.cartmanager.net
HACKER SAFE certified sites prevent over 99.9% of hacker crime.